Privacy Policy

Last Modified: Jan 01, 2025

Big Delivery (“we,” “our,” or “us”) is committed to protecting your privacy...

1. Information We Collect

• Personal Information: Name, phone number, email, address, payment details.
• Account Information: Login credentials, profile details, order history.
• Device & Usage Data: IP address, device type, usage, crash logs.
• Location Data: For deliveries & nearby store suggestions (if allowed).

2. How We Use Your Information

• Create and manage your account
• Process orders, payments, and deliveries
• Communicate with you (orders, support, updates)
• Improve services and user experience
• Ensure security, prevent fraud, comply with law

3. Data Storage & Security

• Secure servers with restricted access
• Encryption in transit (SSL/TLS) & at rest (AES-256)

4. Data Sharing

We do not sell or rent your data. Shared only with:

• Service Providers (payments, deliveries)
• Legal Authorities if required by law

5. Data Retention

We keep data only as long as necessary for service or law. You may request deletion anytime.

6. Your Rights

• Access, correct, or update data
• Request deletion of account
• Withdraw consent (e.g., location services)

California Privacy Rights (CCPA)

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These include the right to:

• Know what personal information we collect, use, disclose, or sell.
• Request deletion of your personal information.
• Opt out of the sale of personal information (we do not sell personal data).
• Access and request a copy of the personal information we hold about you.
• Exercise these rights without discrimination.

To make a request under the CCPA, please contact us at contact@big.delivery. We will verify your identity before fulfilling your request.

Terms & Conditions

By using our website or mobile app, you agree to these terms:

• You must provide accurate account and order details.
• You are responsible for maintaining confidentiality of login credentials.
• Orders placed are subject to product availability and confirmation.
• We reserve the right to cancel or refuse any order in case of suspected fraud or incorrect details.
• Use of our platform must comply with applicable local laws.

Refund & Cancellation Policy

• Orders can be cancelled before dispatch for a full refund.
• Refunds will be processed within 7-10 business days to the original payment method.
• No refunds are applicable for perishable goods once delivered.
• If products are damaged or incorrect, replacements or refunds will be provided upon verification.

Shipping & Delivery Policy

• Delivery timelines depend on product availability and customer location.
• Standard deliveries are completed within 1–3 business days.
• Delivery charges, if any, will be displayed at checkout.
• Customers must ensure correct delivery details; we are not responsible for failed deliveries due to incorrect addresses.

Cookie Policy

We use cookies to improve your browsing experience. Cookies help us:

• Remember your login and preferences
• Analyze usage for app improvements
• Show relevant offers and promotions

You may disable cookies in your browser, but some features may not work properly.

Contact Us

If you have any questions or concerns regarding these policies, please contact us at: